4th February
2012
Education
4th February
2012
As youngsters, many of us were taught basic telephone etiquette.
These lessons taught us the basic components of conducting a
phone conversation - politeness, attentiveness, respect, and
common courtesy. Unfortunately, it seems these lessons have been
forgotten by many of today's companies. For many, the philosophy
seems to say that it's easier to forgo these practices and,
instead, choose to deal with the customer service consequences
later. It seems the true cost to the bottom line is of not ...Read the rest of this entry »
Business
3rd February
2012
Copyright: Ben Botes
The importance of a comprehensive, thoughtful business plan
cannot be overemphasized. Much hinges on it: outside funding,
credit from suppliers, management of your operation and
finances, promotion and marketing of your business, and
achievement of your goals and objectives.
The business plan is a major exercise in demonstrating your
managerial competence. A plan is a list of activities, a "to do"
list. The business plan identifies everything which must be done
to achieve ...Read the rest of this entry »
Business
2nd February
2012
January is always a good time to grab bargains so when I noticed
that two well-known blind companies were advertising 35% off
their blinds, I decided to give them a call' and it was an
interesting experience.
Company A
This person turned up on time which in itself is a big bonus.
She was dressed in a professional way and was very efficient in
her manner. I knew what I wanted and all Mary had to do was
measure up and provide the quote. She was extremely helpful and
pleasant to deal with. I said ...Read the rest of this entry »
Business
1st February
2012
One of the biggest challenges any business owner or manager has
is hiring the right people. I've recently discovered a simple,
inexpensive yet very effective way which will help you get it
right. This week I've asked Nathan Chanesman, Managing Director
of Myprofile Pty Ltd. to please explain'
"Without quality employees who share your vision and work ethic
your business is not going anywhere.So how do you find the
"right" employee?
We've all experienced hiring the "wrong" person. It's ...Read the rest of this entry »
Business
29th January
2012
Education
29th January
2012
Why are you so busy? Do you really have too much work? Is work
so important to you that you'll sacrifice just about anything in
your life to get the job done? Even if it's at the expense of
your health and your relationships?
If you find these questions disturbing then see how you rate
with these ones:
Do you work more than 50 hours a week? Do you dream about work?
Do you feel that in order to succeed you must work late most of
the time? Are you a stranger in your own home? Do you ...Read the rest of this entry »
Business
28th January
2012
How are you progressing with the goals you set yourself this
year?
Have you made a start? Or are you still thinking about it or
caught the very popular "I'm too busy" epidemic?
Mary's Story Mary runs her own publishing company employing 5
people. She is married with two teenagers.
When I first met Mary she told me how stressed out she was
trying to juggle work and home effectively.
Her business although surviving (just) could have achieved major
growth except for one major factor' Mary. She ...Read the rest of this entry »
Business
28th January
2012
Education
